Our Guarantee
Authenticity Guaranteed
Here at Kumoneko, we pride ourselves on only dealing with officially licensed merchandise. We do so by carefully selecting our suppliers and distributors. That way you don't have to worry about the authenticity of our products, it's guaranteed official merchandise.
Putting You First
We are long-time lovers of Japanese culture and products, so we know what to look for when sourcing our products. This allows us to bring in the best quality stuff, as we want nothing more than to make your day! We are also welcome to suggestions and requests because we want to put fans first.
Packing Quality
We know that the quality of our product is essential, so we pack all our products carefully to try and avoid damage in shipping. We do so quickly to avoid long wait times, and we even pass along promotional items from our suppliers.
Customer Care
We are friendly and caring people here at Kumoneko, and we bring that attitude to how we deal with customers. Whether at conventions, in person, over the phone, or online, we will be friendly, and courteous to everyone.